Shipping policy

TopLoveDoll Shipping Policy

Last Updated: [March 9th, 2025]

We ship globally to bring joy to your doorstep! Below are our shipping options, fees, and timelines.

1. Shipping Options & Fees

Standard Shipping (Free)

  • Delivery Time: 10–20 business days (varies by destination).
  • Cost: FREE for all orders.
  • Coverage: Available worldwide, excluding remote areas (see Section 3).

Express Shipping (Paid)

  • Delivery Time: 2–7 business days (depending on destination).
  • Cost:
    • First Weight: $10.00 USD (covers the initial package weight).
    • Additional Weight: $6.00 USD per extra kilogram. Example: A 3kg express package = 10(firstweight)+(6 × 2kg) = **$22.00 USD**.
    • If the gross weight of package exceeds 68kg, for air freight, it will be charged extra by the shipping carrier for a wooden packaging. 

2. Order Processing

  • Processing Time: Orders are prepared for shipment within 1–3 business days (excluding weekends/holidays).
  • Customized Products: Production for personalized items may add 3–5 business days to processing.

3. Remote Areas & Surcharges

  • Remote Locations: Deliveries to islands, rural regions, or zones with limited carrier access may incur additional fees.
  • Notification: If your address qualifies as remote, we will notify you via email with the surcharge amount before processing your order.

4. Duties & Taxes

  • Buyer’s Responsibility: All customs duties, import taxes, or clearance fees are your responsibility.
  • Non-Payment: Failure to pay these fees may result in order abandonment or return. Return shipping and restocking fees will apply (see Refund Policy).

5. Tracking & Support

  • Tracking Number: Sent via email once your order ships.
  • Delivery Issues:
    • Report lost/damaged packages within 7 days of delivery to **[support@chooschoice.com]** with:
      • Photos of the damaged package exterior (shipping label visible).
      • Proof of item damage.
    • We will assist with carrier claims or reshipments as needed.

6. Shipping Liability

  • Delays: Weather, customs, or carrier disruptions may extend delivery times. These are beyond our control.
  • Address Errors: Ensure your shipping address is accurate. Corrections mid-transit may incur rerouting fees.

Questions?
Contact us at **[support@toplovedoll.com]**.